Ben, who will graduate with a degree in Media Effects from Penn State University’s Main campus this coming Spring, enjoyed receiving hands-on experience throughout his Summer internship with D&B’s corporate Marketing and Business Development team. As a Professional Writing Intern, Ben helped write articles for D&B’s blog through gathering research and interviewing team members. He also helped with various business administrative tasks that allowed him to learn to use Customer Relationship Management (CRM) software, our construction management software, Procore, and email marketing tools such as MailChimp, to name a few.
Although the majority of Ben’s three months with us was spent in the office, our team made sure to take him on active job sites. Ben was able to go to both commercial and residential job sites so he could see what both sides of the industry are like in person.
After completing his internship experience, Ben reflected on his time working with D&B, which he described as a “fun and valuable learning experience” for his future. Here’s a Q&A from Ben so you can learn more about his experience:
Q: What takeaways, including new skills, techniques, and knowledge did you learn throughout your internship with D&B?
A: “I thoroughly enjoyed learning the ins and outs of construction. The responsibilities I was given aligned with the classes I take at school, and I now have plenty of material that I can include in my portfolio as I start to job hunt post-graduation. I have developed better writing skills throughout the course of my internship. When I look back at rough drafts from my first article versus my rough drafts towards the end of my internship, I can see that I have made a lot of improvement. I learned how to use tools like Canva, which was useful. Ultimately, I was able to experience what it is like to work in marketing in the real world, which was a really good way for me to realize that marketing is a career I think I can pursue.”
Q: Did any of the classes you have taken in college directly prepare you for this internship?
A: “Yes! My media effects classes and writing classes prepared me for this internship. For example, my business writing class taught me essential skills to writing professionally. My media effects class taught me many things about how to effectively use social media. Actually, one of my assignments was similar to the benchmarking I did while at D&B, as I was asked to look at a celebrities’ Instagram accounts and analyze the good and bad things about them.”
Q: Did this internship make you re-consider what you want to do once you graduate college or confirm that you are in the right field?
A: “I have done a lot of thinking about what I will be doing when I graduate and start looking for a job. Even though I am not exactly sure what field it is that I want to work in, learning more about the construction industry and experiencing the environment in the office has definitely made me consider a job in this industry. I have also realized that I truly do enjoy working in Social Media / Marketing. Before this internship I thought that I would like a position like this, but I was never 100% sure. This internship also made me realize that there is nothing to be scared of, and I should go into the real world with all the confidence possible. Working for D&B has been a great step for me in finding a job once I graduate.”
Q: What are you most proud of from the work you produced throughout your internship and why?
A: “I am most proud of the articles that I worked on while I was here. I have always had to write for school, but writing for D&B’s Blog allowed me to have published work. I am proud to see the articles posted on the website.”
Q: How did you enjoy going on the job sites? Was the difference in commercial vs. residential jobs what you expected?
A: “I really enjoyed going to the job sites. It was cool to go on the job sites and see how D&B Construction works. Both residential and commercial job sites were completely new experiences for me. The difference is what I expected. The commercial job sites have a more hectic feel than the residential job sites because there are many more people working at commercial job sites.”
Q: What is your most memorable moment throughout your internship and why?
A: “My most memorable moment from my internship was visiting CHOP Souderton. I had never been to a commercial construction site and it was interesting to see the dynamic between the D&B Superintendents and our Trade Partners. I also thought it was really cool to see some of the obstacles they may face while building.”
For this quarter’s trade partner spotlight, we are taking a visit to Fleetwood, PA, where AP Merkel Inc. has resided since the 1890’s. AP Merkel is a four-generation company that offers plumbing, heating, and cooling services. They have come a long way since Augustus P. Merkel first founded the company over 100 years ago. AP Merkel first started out as a company that built farm implements, such as machines that would harvest crops. They are well known for manufacturing grain separators known as threshing machines.
Their transition into the HVAC world all comes down to a smart, strategic business move. “Eventually, all of these farms that AP Merkel was working with needed heat,” explains Nate Lobb, an Estimator who has been with the company for 10 years. One thing led to another, and eventually the company added plumbing into their wheelhouse. Approximately 30 employees later, “the rest is history,” sums up Nate.
Today the company is run by Pete Merkel, standing President, and busy with approximately 50 commercial jobs a year. Nate is usually efficiently juggling 20 or so jobs at a time, which he enjoys. “I like the diversity of projects we work on. We do everything from senior living, to coffee shops, to dentist offices,” he explains. Nate also enjoys working through and overcoming the challenges that come with starting every new project. “Being involved in a job from when it is just a concept in budgeting to when it is complete is something I always enjoy,” he says.
Nate, who received his plumbing license about five years ago, grew up in a construction environment. “My dad was always in construction. I had an interest more in the mechanical / HVAC and plumbing side of things,” he explains. Nate earned his Environmental Studies degree from Temple University in Philadelphia, PA. While in college, he interned for a company in Philly doing HVAC work and ended up coming back to the Fleetwood area and continuing his career at AP Merkel.
Nate stresses the fact that now is a great time to get involved in the industry. “There is a HUGE need for young, licensed tradespeople. There are few young people getting into this field right now. Get your license when you can, take it seriously, communicate, and you can have a great career,” he urges.
One young individual who has impressed Nate is D&B’s Superintendent, Ryan Hummel, who he has worked with since D&B Construction and AP Merkel established a relationship within the past year. “He has been really helpful and knows the industry, especially for being a younger guy. Ryan is really on top of it and not afraid to pick up the phone and check on something with us. We can talk through things and work it out. It is clear he takes his job serious,” explains Nate.
This feeling of open lines of excellent communication is just as strong a value for AP Merkel as it is for Team D&B. When we asked Ryan what he likes about working with AP Merkel, he summed it up simply in one word: “Everything.” However, what stands out most to Ryan is “their level of communication and coordination from their office staff to the field staff.” His experience working with AP Merkel over the last year has shown him that “they run a tight ship.”
An example of this can be found at one of our healthcare projects currently in active construction, Grove Dental Pediatrics. Ryan has worked with Nate and Tom, AP Merkel’s Superintendent who has been with the company for around 25 years. “I bid the Grove job, completed estimating, submittals, and the purchasing of equipment and piping, and Tom took it from there and is currently managing the actual job,” explains Nate.
One highlight of this 3,700 SF medical office space? “This project has medical gas piping, which is something we don’t deal with that often. This type of piping has to be put in very clean. It has a special fitting with a braised fitting joint. The key is to keep it clean, so when we start to install it we have to flush it with nitrogen gas,” explains Nate.
We recently visited this healthcare project in Wyomissing, PA. Here’s some photos of AP Merkel team members, Andy, Zach, and Scott, their lead plumber, working to keep the job running smoothly and safely with Team D&B:
Our first Trade Partner Spotlight features Gillespie Electric, Inc. Located in East Greenville, PA this full-service electrical contracting company has been a recognized industry leader known for its reliability for over 40 years.
We recently drove out to Souderton, PA to check out the new 12,500 SF community health center quickly taking shape for the Children’s Hospital of Philadelphia. Every time we visit we are greeted by the smile of D&B’s Superintendent on the jobsite, John. He always has a positive energy about him, but when we visited on June 23rd he was literally excited to show us the work that Gillespie Electric, Inc. just completed. We’ll show you as well so you can see what John was talking about:
Although new to Team D&B, John has been in the industry working on a variety of large construction projects over the last 34 years (including the delicious Steak 48 on Broad Street in Philadelphia). John described the work the Gillespie team completed as a “quality standardized performance” and claimed he has never seen such well-executed work from electricians. “This demonstrates the quality and care that these guys have to make this job beautiful,” says John with a smile as he admires their work once more.
According to Gillespie Electric’s Project Manager, Keith Lewis, who has worked on this healthcare project with D&B Construction since it began, they “have been on and off site since this project first broke ground last year and will be on site until the job is complete in a few months.” Over 350 receptacles and 15,000 linear feet of HFC Hospital grade MC are being installed on this project. “All of the lights are LED and we are installing a back-up generator for all of the vaccine refrigerators,” explains Keith.
The company’s Foreman, Mike, as well as Nick (who John admiringly refers to as “another badass” on the Gillespie team) just recently finished tying everything into the panels, a job that took about a week to complete. “Mike and Nick both completed two different rooms. A lot of times when you have two electricians on the same job you can notice slight differences, but their work looked identical. I couldn’t even tell who did which room since their work was so precise,” says John.
The Foreman, Mike, has been with Gillespie for 10 years since 2011 and received his Electrical Apprenticeship from Bucks County Tech in 2012. Keith, who sings high praises of his co-worker, says that Mike was a journeyman for nine years and became a Foreman at the company last year. “Interestingly enough, this job is Mike’s first job that he is completing from start to finish as a Foreman. It’s not every day you win both the core and shell and fit-out phases and are able to be involved in the entire project.”
Although Gillespie has completed a number of jobs for CHOP over the years, this is the first job they are completing for D&B. “There are always some challenges when working with a new general contractor,” says Keith. “It’s like when you first start a new job. You have to feel out your new boss, and they are doing the same with you. But we have had very minimal challenges working with D&B. Communication has been easy, and working with Jim (D&B Project Manager on the job) has been easy, too. It honestly feels like we have been working with them for much longer than we have.”
Keith had similar remarks to say about our Superintendent on the job. “John is on top of things. He gets questions answered efficiently and makes good, on-his-feet decisions. If I ask John a question, I know I will have the answer within a day or two. That’s unusual. Construction should be fluid, and he makes it that way,” says Keith.
At D&B, we view our trade partners as an extension of our team. That’s why we work with trusted trade partners like Gillespie Electric who bring the same level of care that we do to the jobsite.
If you are even remotely connected to the construction world, talking to you Mr. and Mrs. weekend DIY’er, you have heard about the current state of construction material costs. Last week lumber hit a new all time high of $1,188 per thousand board feet, nearly a 250% increase from the same time last year. The worst part? Prices are expected to climb further through the remainder of the building season. Steel products, if you can find them, have also doubled in pricing over the last six months. This perfect storm of sky-rocketing costs has forced contractors, developers, business and home owners, suppliers and everyone else in the supply chain to adjust. Some are hoarding materials while others just hit the pause button. Ground-up construction for the remainder of 2021 looks to be a big question mark for everyone. However, one sector is proceeding full steam ahead; adaptive reuse.
Adaptive reuse, historically, has been seen as an eco-friendly construction practice that “recycles” existing structures through a conversion of it’s intended use into something new. In Baltimore, the old Pratt Street Power Plant was converted into retail and restaurants. In Philadelphia the Independence Press Building, a paper box production facility, is now a 92-unit apartment building. You can find incredible examples throughout the world of converted buildings getting new life through reincarnation. Given the current construction climate due to soaring costs, the green tint of adaptive reuse isn’t coming from the ingrained environmental benefits. It’s coming from money.
Developers who have long valued the environmental impact of reusing or repurposing a building are finding new returns on their investments. The financial benefits speak for themselves. Cost savings are everywhere in adaptive reuse. Obviously, it takes a lot less material reusing an existing structure than building a new one out of the ground. Beyond that, savings are coming in the way of demolition costs, design and approvals, and time, which is commonly overlooked. Other non-monetary benefits include preserving a community identity, enhancing local accommodations and offerings, economic and environmental sustainability, among others. It is no surprise why adaptive reuse is getting so much attention.
Fortunately for D&B Construction Group, there are a few of these projects in pre-construction and under construction currently. The Metropolitan Edison Building, once the tallest building in Reading, Pennsylvania, is a prime example of adaptive reuse. This 14-story brick building is being converted into market rate apartments to answer growing demand for modern urban multi-family living. A stone’s throw up Washington street is another adaptive reuse project that will start this summer. The Berkshire Building, originally a hotel then converted into office space, prepares for new life as student housing supporting Alvernia University’s new Collegetowne campus. The projects have been a boon for D&B. Dan Gring, D&B Construction Group CEO, recently reflected on the downtown Reading, PA projects:
“To have these large projects that are filling a need in the community, creating a good business venture for our clients, and providing the company with steady and reliable work is invaluable. There’s a lot of speculation and analysis between us, our clients, vendors, and so on with new construction projects that has many people in our industry worried. Luckily for us, we’ve built a wide range of clients who trust us with their projects, and we’re fortunate that several of them focus on adaptive reuse projects. We know with relative certainty that material costs are not jeopardizing those jobs.”
Environmentally sustainable, financially conscious, and preserving communities. It’s a winning solution all the way around in the current construction market. Whether or not adaptive reuse projects see a spike as a result of the pandemic fallout or not remains to be seen. In the short-term companies like D&B and our clients will continue to reap the benefits of this construction approach.
— Drew Bell, VP of Business Development
Drew Bell, of Wyomissing, brings over 10 years of marketing and business development experience to D&B Construction Group. Prior to joining the team in March of 2020, Drew served as the Business Development Officer at Tompkins VIST Bank. He was also the President of the Reading Royals professional hockey team for three years. Drew is a strong believer that “genuine opportunities come from trust based on knowledge and sincerity.” His dedication to creating and strengthening mutually beneficial partnerships to make collective solutions and his contagious, positive attitude make him not only a huge asset to our team, but a well-respected individual throughout the communities we serve.
Drew graduated from Penn State University with a Bachelor’s Degree and received his J.D. from Widener Law School. Active in the community, he is a member of the Berks and Pennsylvania Bar Associations and a committee member for Berks Catholic High School. He previously held board positions with the Greater Reading Convention and Visitors Bureau, as well as the Gilmore Henne Community Fund, Boy Scouts of America Hawk Mountain Council, and Salvation Army of Reading.
Born and raised in Wayne, PA, a suburb of Philadelphia, Drew relocated to Reading in 2010 with his wife, Maryanne Post, after the two graduated Law School. Drew and Maryanne live in Wyomissing with their three kids Charlotte, Amelia and Scotty. In his free time Drew loves to golf and be outdoors.
“A ‘Green’ building is a building that, in its design, construction or operation, reduces or eliminates negative impacts, and can create positive impacts, on our climate and natural environment. Green buildings preserve precious natural resources and improve our quality of life” (WGBC). In response to the COVID-19 pandemic, Green or LEED construction is changing. The U.S. Green Building Council, creators of the LEED certification, plans to promote healthier and safer air quality indoors with adjusted certification criteria incentivizing the creation cleaner air systems. In 2021, there will be more building materials and components that help get LEED certification. One interesting and somewhat new development is a form of self-healing bio-concrete. This is a compound of concrete and bacteria that produces limestone when exposed to air and water, which helps with the impermeability of the surface. It costs around $240 per cubic meter. For reference, normal concrete usually costs between $200-$300, making it still cost efficient. Green building will continue to grow throughout the next decades and new technology and policy will come out to reinforce it as time goes by.
The construction industry is rapidly moving towards modular materials because of its cost and time efficiency. Modular building is anywhere from 20% – 50% faster than traditional construction. It is also around 20% more cost efficient to build modular instead of traditional because of the reduced labor and time costs. Modular building also cuts the waste output almost in half due to optimal fabrication and pre-planned units. Everything is built off the construction site, which reduces the challenges of regular construction such as weather, limited working hours, and space. Overall, modular building is great for symmetrical and repeating buildings where sections can be made and stacked or attached to each other easily like in apartment or office buildings.
As it should be, safety is a huge trend in 2021. The old workplace safety system focused on recognizing problems and fixing them after someone gets hurt or a problem occurs. The new system getting pushed in the industry is based on prevention through education and training and recognizing issues before anyone gets hurt. This is why we have our Safety Committee meet monthly to discuss different topics of safety. Another large change in the safety category is better technology with Personal Protection Equipment (PPE). With more women entering the field, there is an increased awareness of the need for PPE to properly fit all employees to ensure safety. In addition, because of the COVID-19 pandemic there are policies across most companies including D&B that promote safe environments using masks, social distancing, and sanitization. When the pandemic hit, our team implemented a sign in and sign out sheet at every job site, making it easy for us to accurately perform contact tracing in the event that someone developed COVID-19 symptoms. D&B will continue to enforce this rule across all job sites moving forward. Learn more about our safety standards here.
Multi-family construction is one of the fastest growing sectors of the commercial construction industry. Because of the lack of inventory in the housing market and changing demographics, multi-family construction is in high demand and will continue to grow in the following years. More people are looking for smaller, more affordable homes and condominiums with less maintenance than a normal single-family house. Research shows that 33% of people who are reaching age 55 are on their own. This is much different than what was the case 20 years ago. Currently D&B has multiple multi-family jobs under active construction and in the pre-construction phases. Throughout my internship, I shadowed the construction of The Reserve at Gring’s Mill, which you can view here.
Written by: D&B Intern, Alex Wolf
Alex culminated this list based on what he learned during his time at D&B. He is a Senior at Wilson High School who began shadowing various D&B employees in September of 2020. Alex will be attending Virginia Tech for Architecture in the Fall. “My internship experience at D&B made me realize that I want to pursue a career in residential remodeling and construction,” he explains. “I gained a lot of knowledge about the construction process and enjoyed being able to see entire construction projects from start to finish.”
It’s hard to believe it has already been one year since we completed renovations that converted two existing administrative office spaces into a state-of-the-art orthodontic office! Aside from this healthcare project’s stunning design, this project was special to us because it was the start of Wyomissing native and local orthodontist Molly Hottenstein’s dream of owning her own practice. Molly knew she wanted to be an orthodontist since high school. It was then that she shadowed various doctors because she always knew she wanted to work with people in the medical field. She shadowed an orthodontist and immediately knew it was for her. “I loved the science behind making smiles beautiful… The perfect balance of physics and biology and art. I also loved being able to hang out with cool kids, teenagers and parents all day while really getting to form relationships with them over the course of their treatment. I loved that I could be part of an amazing community and hopefully make a difference in some of their lives,” explains Molly.
Now, she didn’t always plan on opening her own office. That wasn’t on the horizon until after she had worked four years as an associate at different offices. “It was then that I realized I wanted to bring something different to Berks County,” she recalls. She dreamed of opening an office that offered patients something more personal and a bit slower paced, allowing for more one-on-one time. In doing this, her patients would become her friends and family, not just another case. “I wanted to bring a little ‘Disney magic’ to my office, making it a place people wanted to come. I wanted them to feel like there was something different about what we were offering, and the only way to do that was to take the plunge and create it.” And take the plunge she did! It was the D&B team’s pleasure to be able to watch Molly’s hard work turn into a reality before her eyes through the construction of her one of a kind office!
Today, Molly Hottenstein Orthodontics is still loving their office as much as (if not more than) the day they first laid eyes on it. We’ve loved watching them grow since first opening their doors on March 10 of last year, and we are so happy to see them celebrating one year in their office space. Of course, it doesn’t take a math whiz to figure out that the date Molly’s business opened unfortunately coincided with state-wide shutdowns due to the spread of COVID-19. They actually had to shut down operations just two business days after their grand opening… Definitely not something that Molly was anticipating! In reality Molly and her team were planning two grand openings, one for the dental community and an open house for the entire community as a whole.
Like many local business owners, a lot of perseverance and adaptability from her team had to take place within the last year. We sat down with Molly to reflect on the rollercoaster of emotions that she and her team went through after having to shift gears from “grand opening of their beautiful office space” to “closing down operations due to a global pandemic” in a matter of just 48 hours. Here’s what she had to say:
“It was heartbreaking and terrifying. I was six months pregnant and would walk around my empty, beautiful office and cry because I just wanted people to be able to use and enjoy it,” recalls Molly. However, she didn’t let herself wallow in her pity for long. “After a few weeks of crying, I pulled myself out of the pit” she says with a laugh. “Fortunately, the office is laid out in a way that I can easily keep families separated and manage the flow in and out.”
Molly and her team continue to “learn, adapt and grow,” just as any start-up would – pandemic or no pandemic. “Honestly, I don’t have experience with any other start-up NOT during a pandemic,” she says. Molly applauds her staff, who have been “incredible at adapting, learning and being flexible.” The team of three has also received amazing support from the community and other dentists throughout the area. With a smile on her face, Molly says: “At this point, I feel like we are thriving despite the difficult timing!”
What all went into transforming Molly Hottenstein Orthodontics’ office space into the area the community knows and loves today? The team at D&B actually renovated two separate spaces and connected them into one larger space. Molly recalls the spaces being “pretty much bare bones” when she first saw them. Even still, she fell in love with a few key elements that our crew kept and highlighted in her new office space. Molly knew she wanted to have a lot of natural light to help keep her office cheerful and bright. “I love spending time outside, and I wanted my staff to not feel like they were stuck in an office all day,” she explains. Luckily, the space already had large windows around the exterior walls, and it was a no-brainer that they were here to stay. Another added bonus to these windows? Molly didn’t have to worry about decorating bare walls! “I love that nature is my best decoration. The property management group does an amazing job keeping the area landscaped and clean, too,” she says.
When it came to creating the vision for her office, Molly’s husband, Kyle, was by her side! “We always had a very focused vision for the look and feel we wanted for the office,” she recalls. “My husband and I are the perfect team because we have very similar taste. I have a very specific vision for the big picture and feel, while he is very particular and good at digging in to the details and making everything perfect.”
It also helped that this wasn’t their first rodeo. The couple worked together to decorate their home, and Molly’s husband even completed their home renovations. “We really wanted to have a professional space that looked and felt more residential. We met with three potential contractors and D&B was the first that completely embraced and understood that!”
Molly and Kyle took care of the design and selection, while the D&B team gave this dynamic duo direction so it was easy for them to find exactly what they were envisioning. Molly recalls spending A LOT of time on Pinterest and Houzz looking at architectural and design aspects so they could gain an understanding of what they loved and wanted to incorporate into the space. Kyle even made an extensive PowerPoint showing all of the images and aspects they loved to illustrate where they wanted to utilize them. From there, D&B helped make the vision possible.
One of Molly’s favorite parts of the construction process was meeting with the subcontractors and seeing how all of the little pieces fit together to start making her vision come to life. Molly’s husband, Kyle, enjoyed seeing the progress made every single day and how each small step got them a little closer to the beautiful finish!
“Honestly, Kyle was the most involved with the entire process. He is amazing! This wouldn’t have happened without his hard work and dedication, and I am forever grateful for that,” Molly says. “Kyle was very hands-on throughout the entire process, and D&B was amazing at staying on schedule and keeping us informed.”
Molly and Kyle had known of D&B through friends. “We knew they had done amazing work with different offices, and honestly, we had the most amazing experience with D&B. I can’t imagine having it go any better. The amount of detail and communication they had with us was unmatched. I was so impressed with how thorough they were and how well they kept us in the loop and on schedule. My husband and I already talk about how we will use their residential services for our home project when that time comes. In fact, my co-resident even used D&B’s Philadelphia office to renovate his office after our experience,” says Molly.
Once construction was complete after just five months, Molly was moved in and all ready to go in less than a week! She was in disbelief when she first saw her new office space. “I felt like ‘WOW! No way is this mine. It’s here. It’s done. It’s better than I could have imagined,’” recalls Molly.
After nine weeks of being closed, Molly and her team were able to open up their office and enjoy the new space! Although they weren’t able to have the two grand openings they had been planning and many things they originally envisioned did not look exactly the same due to safety precautions, they were thrilled to be starting this chapter in their new office.
“The team has really grown into the space and gotten into a groove with our patients,” says Molly, who has two favorite spaces throughout the office. She loves her doctor’s perch because it allows her to be totally present with all of her patients, while also being available to her staff and still able to get work done. Another favorite spot is the consult room, which is the first space that families see. “I am absolutely obsessed with the windows,” exclaims Molly. They remind her of her time in college at Villanova. It was here that she fell in love with the beautiful side sun rooms that all of the older Main Line homes had. “I’ve wanted that look so bad since then, and we made that happen in the office. People LOVE it!”
With confidence Molly reports that “within the first five minutes of arriving, 99% of patients will comment on how much they love the office. They love how inviting, clean and homey it feels. People even take pictures for inspiration for their own projects!” Molly’s patients love the farmhouse sinks at the toothbrush station, and parents tend to love the bench at the foot of the clinic chairs because it allows them to enjoy the view outside the window. “We also always get comments on the colors and the counters… Everyone just says it has a good feel.”
Katelyn, Head Orthodontic Assistant, and Lyn, Patient Coordinator, appreciate the hominess of the office, just as the patients do. They describe the office as their “home away from home,” both feeling so comfortable at the office that they almost feel like they are at home and not at work. The beautiful space definitely makes it easier for them to not dread coming to work!
Aside from the overall aesthetic and design of this office space, another aspect that makes it so enjoyable to visit and work at is the atmosphere. Molly’s motto is “Personal. Passionate. Precise,” and a quick visit to her Facebook or Instagram will show you that her office is big on bringing fun and friendliness back to orthodontics.
“I think the number one key to anything in life is being genuine,” says Molly. “You can’t force yourself to be something you aren’t. To be happy and successful, I knew my office had to be a genuine reflection of who I am. I love to joke and have fun, while also being honest and a good communicator. I don’t ‘try’ to make my office fun… it just happens. My staff members are naturally this way, too. They are naturally kind and focused, and they smile and laugh. I want them to be themselves. The rest just follows,” she explains. Molly prefers this natural, organic approach over getting hung up on what her competitors are doing or feeling. “I want people to choose our office because they feel comfortable here. Orthodontics isn’t a once and done thing. It’s a relationship over a series of a few years,” she says. For that reason, she wants people to feel like her practice is the right fit for them. She doesn’t want people to come to her because she has contests, prizes, or toys. She wants them to come to her because they trust her and feel comfortable.
“I think people are starting to talk about their experience with us, and we are starting to be a little more known in the area. I hope this is just the start to the forward momentum. I am so thrilled with the outcome and so proud. I feel like the space is a true reflection of who I am and the type of service I am offering,” says Molly, with a lovely smile – of course.